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the Cable Service is billed. The notice of delinquency and impending termination may be part of a billing statement. B. Cable Service terminated in error must be restored without charge within twenty- four (24) hours of notice. If a Subscriber was billed for the period during which Cable Service was terminated in error, a credit shall be issued to the Subscriber if the Service Interruption was reported by the Subscriber. C. Nothing in these standards shall limit the right of the Franchisee to deny Cable Service for non-payment of previously provided Cable Services, refusal to pay any required deposit, theft of Cable Service, damage to the Franchisee's equipment, abusive and/or threatening behavior toward the Franchisee's employees or representatives, or refusal to provide credit history information or refusal to allow the Franchisee to validate the identity, credit history and credit worthiness via an external credit agency. SECTION 10. COMMUNICATIONS WITH SUBSCRIBERS A. Franchisee agrees to maintain a local business office accessible to Subscribers ("Local Office") which shall provide customer services such as bill payment, equipment pick up or drop off and similar services so long as Franchisee maintains a minimum of ten thousand (10,000) Subscribers in the City. The Local Office shall be open during Normal Business Hours including some evening and weekend hours. If the total number of subscribers maintained by Franchisee drops below ten thousand (10,000), Franchisee may, at its sole discretion, close the Local Office so long as Franchisee provides (i) a practicable alternative for the primary customer services provided (e.g., bill payment and equipment pickup, return and exchange) and (ii) the City with no less than six (6) months advanced written notice of the planned closure of the Local Office. B. All Franchisee personnel, contractors and subcontractors contacting Subscribers or potential Subscribers outside the office of the Franchisee shall wear a clearly visible identification card bearing their name and photograph. The Franchisee shall make reasonable effort to account for all identification cards at all times. In addition, all Franchisee representatives shall wear appropriate clothing while working at a Subscriber's premises. Every service vehicle of the Franchisee and its contractors or subcontractors shall be clearly identified as such to the public. Specifically, Franchisee vehicles shall have the Franchisee's logo plainly visible. The vehicles of those contractors and subcontractors working for the Franchisee shall have the contractor's / subcontractor's name plus markings (such as a magnetic door sign) indicating they are under contract to the Franchisee. C. All contact with a Subscriber or potential Subscriber by a Person representing the Franchisee shall be conducted in a courteous manner. D. The Franchisee shall send annual notices to all Subscribers informing them that any complaints or inquiries not satisfactorily handled by the Franchisee may be referred to the LFA. E. All notices identified in this Section shall be by either: