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2025 Ordinances
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12/10/2025 10:42:58 AM
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1/2/2025 4:38:28 PM
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SECTION 7. DEPOSITS, REFUNDS AND CREDITS <br />A. The Franchisee may require refundable deposits from Subscribers 1) with a poor <br />credit or poor payment history, 2) who refuse to provide credit history information to the <br />Franchisee, or 3) who rent Subscriber equipment from the Franchisee, so long as such deposits <br />are applied on a non-discriminatory basis. The deposit the Franchisee may charge Subscribers <br />with poor credit or poor payment history or who refuse to provide credit information may not <br />exceed an amount equal to an average Subscriber's monthly charge multiplied by six (6). The <br />maximum deposit the Franchisee may charge for Subscriber equipment is the cost of the <br />equipment which the Franchisee would need to purchase to replace the equipment rented to the <br />Subscriber. <br />B. The Franchisee shall refund or credit the Subscriber for the amount of the deposit <br />collected for equipment, which is unrelated to poor credit or poor payment history, after one year <br />and provided the Subscriber has demonstrated good payment history during this period. The <br />Franchisee shall pay interest on other deposits if required by law. <br />C. Under Normal Operating Conditions, refund checks will be issued within the next <br />available billing cycle following the resolution of the event giving rise to the refund, (e.g. <br />equipment return and final bill payment). <br />D. Credits for Cable Service will be issued no later than the Subscriber's next <br />available billing cycle, following the determination that a credit is warranted, and the credit is <br />approved and processed. Such approval and processing shall not be unreasonably delayed. <br />E. Bills shall be considered paid when appropriate payment is received by the <br />Franchisee or its authorized agent. Appropriate time considerations shall be included in the <br />Franchisee's collection procedures to assure that payments due have been received before late <br />notices or termination notices are sent. <br />SECTION 8. RATES, FEES AND CHARGES <br />A. The Franchisee shall not, except to the extent permitted by law, impose any fee or <br />charge for Service Calls to a Subscriber's premises to perform any repair or maintenance work <br />related to Franchisee equipment necessary to receive Cable Service, except where such problem <br />is caused by a negligent or wrongful act of the Subscriber (including, but not limited to a <br />situation in which the Subscriber reconnects Franchisee equipment incorrectly) or by the failure <br />of the Subscriber to take reasonable precautions to protect the Franchisee's equipment (for <br />example, a dog chew). <br />B. The Franchisee shall provide reasonable notice to Subscribers of the possible <br />assessment of a late fee on bills or by separate notice. <br />SECTION 9. DISCONNECTION / DENIAL OF SERVICE <br />A. The Franchisee shall not terminate Cable Service for nonpayment of a delinquent <br />account unless the Franchisee provides a notice of the delinquency and impending termination <br />prior to the proposed final termination. The notice shall be provided to the Subscriber to whom <br />
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