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2025 Ordinances
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Last modified
12/10/2025 10:42:58 AM
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1/2/2025 4:38:28 PM
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(1) A separate document included with a billing statement or included on the <br />portion of the monthly bill that is to be retained by the Subscriber; <br />(2) A separate electronic notification in a manner that can be reasonably <br />viewed by a Subscriber; <br />(3) A separate on-screen notification; or, <br />(4) Any other reasonable written means. <br />F. The Franchisee shall provide reasonable notice to Subscribers of any pricing <br />changes or additional changes (excluding sales discounts, new products or offers) and, subject to <br />the forgoing, any changes in Cable Services, including channel line-ups. Such notice must be <br />given to Subscribers a minimum of thirty (30) days in advance of such changes if within the <br />control of the Franchisee, and the Franchisee shall provide a copy of the notice to the LFA <br />including how and where the notice was given to Subscribers. <br />G. The Franchisee shall provide information to all Subscribers about each of the <br />following items at the time of installation of Cable Services, annually to all Subscribers, at any <br />time upon request, and, subject to Subsection 10.E., at least thirty (30) days prior to making <br />significant changes in the information required by this Section if within the control of the <br />Franchisee: <br />(1) Products and Cable Service offered; <br />(2) Prices and options for Cable Services and condition of subscription to <br />Cable Services. Prices shall include those for Cable Service options, equipment rentals, program <br />guides, installation, downgrades, late fees and other fees charged by the Franchisee related to <br />Cable Service; <br />(3) Installation and maintenance policies including, when applicable, <br />information regarding the Subscriber's in-home wiring rights during the period Cable Service is <br />being provided; <br />(4) Channel positions of Cable Services offered on the Cable System; <br />(5) Complaint procedures, including the name, address and telephone number <br />of the LFA, but with a notice advising the Subscriber to initially contact the Franchisee about all <br />complaints and questions; <br />(6) Procedures for requesting Cable Service credit; <br />(7) The availability of a parental control device; <br />(8) Franchisee practices and procedures for protecting against invasion of <br />privacy; and <br />
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