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D. Subscriber requests for maintenance or repairs <br /> received Monday through Friday shall be performed, whenever <br /> possible, by the end of the next day. Grantee will use its <br /> best efforts to notify Subscribers of expected time of <br /> service calls and will attempt to accommodate Subscribers' <br /> wishes as to scheduling. <br /> <br /> E. Service calls for maintenance or repair shall be <br />performed at no charge; provided, however, if such <br />maintenance or repair is caused by the Subscriber then <br />Grantee may charge according to its actual cost for time <br />and material. <br /> <br /> F. If Grantee fails to correct a confirmed service <br />problem within twenty-four (24) hours of notice to Grantee, <br />Grantee shall if requested by the Subscriber, credit 1/30th <br />of the monthly charge to the Subscriber for each twenty- <br />four (24) hours during which a Subscriber is without <br />service. <br /> <br /> G. Ail <br /> <br /> Grantee shall <br /> <br /> of the representatives. <br /> <br /> 9.05 Subscriber Service Information. Grantee shall <br />provide written subscriber service information to each <br />Subscriber during each calendar year. This information, <br />applicable, shall include the following: <br /> <br /> A. The procedure for investigation <br /> <br />subscriber service complaints; <br /> <br />personnel, agents and representatives of <br />wear identification badges with photographs <br /> <br />if <br /> <br />and resolution of <br /> <br />-24- <br /> <br /> <br />