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Exhibit <br /> <br /> 9.04 Subscriber Complaint Practices. <br /> <br /> A. Grantee shall maintain an office within the City <br /> which shall be open during Portsmouth Front Counter Office <br /> Hours as set forth in Exhibit "6." Grantee shall have a <br /> publicly listed toll-free telephone number and be so <br /> operated as to receive subscriber complaints and requests <br /> on a twenty-four (24) hour-a-day, seven (7) days-a-week <br /> basis. A written log available for the City inspection <br /> shall be maintained listing all complaints and their <br /> dispositions, and will be maintained for a rolling period <br /> of six (6) months. <br /> <br /> B. Grantee shall render efficient service, make <br />repairs promptly and interrupt service only for good cause <br />and for the shortest time possible, and insofar as <br />possible, during periods of minimum usage of the System. <br />A written log available for City inspection shall be <br />maintained for service interruptions for a rolling period <br />of six (6) months. <br /> <br /> C. Except in emergencies and periods of Outages, <br />Grantee shall maintain adequate telephone lines and <br />personnel to respond in a timely manner to schedule service <br />calls and answer Subscriber complaints or inquiries as <br />required by this Section 9.04. The hours of the cus=omer <br />service department shall, at a minimum, be as set forth in <br /> <br />-23- <br /> <br /> <br />