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C. <br /> <br />hereof; <br /> D. <br /> E. <br /> F. <br /> G. <br /> H. <br /> <br />Programming services and rates for such services; <br />Billing practices as required by Section 9.06 <br /> <br />Service termination procedures; <br /> <br />Change in service procedures; <br /> <br />Converter policy; <br /> <br />Refund policy; and <br /> <br />The City office responsible for the <br /> <br /> administration of the Franchise with the address and <br /> telephone number of that office. <br /> <br /> Grantee shall provide a copy of the subscriber service <br /> information to the City. <br /> <br /> 9.06 Subscriber Billing Practices. <br /> <br /> A. Grantee shall notify each of its Subscribers, <br />through the written subscriber service information, of its <br />billing practices. The service information shall describe <br />Grantee's billing practices, including the following: <br />frequency of billing, time periods upon which billing is <br />based, advance billing practices, security deposit <br />requirements, char~es for late payment or returned checks, <br />payments required necessary to avoid account delinquency, <br />availability of credits for service outages, procedures to <br />be followed to request service deletions including the <br />notice period a Subscriber must give to avoid <br />such services, and procedures to be <br /> <br />of a billing dispute. <br /> <br />liability for <br /> <br />followed in the event <br /> <br />-25- <br /> <br /> <br />