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gross revenues by any other franchised cable operator in the LFA. Any payment of franchise fees to the LFA pursuant to this Article 6 shall be made on a quarterly basis and shall be due forty-five (45) days after the close of each quarter. 7. CUSTOMER SERVICE Customer Service Requirements are set forth in Exhibit B, which shall be binding unless amended by written consent of the parties. 8. REPORTS AND RECORDS 8.1. Open Books and Records: Upon not less than thirty (30) business days written notice to the Franchisee, the LFA shall have the right, at any time during Normal Business Hours as reasonably determined by the parties, to inspect the Franchisee's books and records pertaining to Franchisee's provision of Cable Service in the Franchise Area as reasonably necessary to ensure compliance with the terms of this Franchise; provided, however, that inspections of financial records including audits performed pursuant to Section 8.2 shall be performed no more frequently than once every twenty-four (24) months. Such notice shall specifically reference the section or subsection of the Franchise which is under review, so that Franchisee may organize the necessary books and records for appropriate access by the LFA. Franchisee shall not be required to maintain any books and records for Franchise compliance purposes longer than five (5) years. Franchisee shall not be required to provide Subscriber information in violation of Section 631 of the Communications Act, 47 U.S.C. §551. 8.2. Audit: Inspections performed pursuant to Section 8.1 of this Agreement may include an audit of all records reasonably necessary to confirm the accurate payment of the PEG Capital Grant Surcharge Fee. Franchisee shall bear the LFA's reasonable, documented out- of-pocket expenses of any such audit performed by a qualified, independent third -party auditor, up to a maximum of five thousand dollars ($5,000), if such audit discloses an underpayment by Franchisee of more than three percent (3%) of any quarterly payment and five thousand dollars ($5,000) or more. The LFA shall not audit Franchisee more frequently than once every twenty- four (24) months and the LFA shall submit to Franchisee its complete request for records within sixty (60) days of the LFA's initial notice to Franchisee that it will conduct an audit. The LFA shall have no more than three (3) years from the time Franchisee delivers a payment to provide a written, detailed objection to or dispute of that payment, and if the LFA fails to object to or dispute the payment within that time period, the LFA shall be barred from objecting to or disputing it after that time period. If upon completion of the audit, LFA does not make a claim for additional payments, then LFA shall provide Franchisee with written documentation of closure of the audit within sixty (60) days of the completion of the audit. If the LFA or the auditor employed by the LFA does not have any open requests or claims and does not provide a written documentation of closure of the audit, the audit will be deemed closed after ninety (90) days of inactivity. Franchisee shall be provided a reasonable opportunity to review the results of any audit and to dispute any audit results which indicate an underpayment to the LFA. In the event that Franchisee disputes any underpayment discovered as the result of an audit conducted by the LFA, the LFA shall work together with Franchisee in good faith to promptly resolve such dispute. The LFA and Franchisee maintain all rights and remedies available at law regarding any disputed amounts. The LFA may require Franchisee to pay any additional undisputed amounts