2019 Resolutions - Laserfiche WebLink

Home Browse Search

i. Permittee will implement a marketing and targeted community outreach plan at its own cost to provide these services and promote the safe use of Shared Mobility Devices, particularly among low- income communities. ii. Permittee will provide a non - credit and non - smartphone mechanism to access its services. ill. Permittee will offer a low- income reduced cost plan that must be approved by the City prior to Permit issuance. iv. Permittee's mobile apps and other customer interface technology must be fully accessible to persons with disabilities and accessible to screen readers, and must comply with Section 508 of the United States Workforce Rehabilitation Act of 1973. V. The City reserves the right to propose or designate service areas that will ensure access to a variety of neighborhoods. e. Customer Service i. Permittee shall provide easily visible contact information, including a toll -free phone number and e -mail address on each Shared Mobility Device for City employees and /or members of the public to make relocation requests or to report other issues with devices. ii. Permittee shall maintain a local representative and provide a direct point of contact to the City and its residents. Ili. Permittee shall maintain a 24-hour customer service number for customers to report safety concerns or complaints, or to ask questions. This phone number and its website shall be provided on every Shared Mobility Device that is in service in the City. iv. Permittee will maintain a multilingual website, call center, and mobile app customer interface that is available twenty -four hours a day, seven days a week. The City shall determine the languages to be provided on each mode of communication. V. Upon notification from the City that a Shared Mobility Device belonging to Permittee is improperly parked, left standing, or unattended, the Permittee shall remove, relocate or re- park the device within two hours. If the Permittee does not timely remove, relocate or re- park the device, it may be removed by the City and taken to a facility for storage at the expense of the Permittee. The Permittee shall be required to pay a charge of $25 for each device that is removed by the City, in addition to any storage expenses, prior to retrieving a removed device. Devices that have been removed pursuant to this subsection and not retrieved by the Permittee within 10 business days may, at the City's discretion, be disposed of by the City in any manner authorized by applicable law and at the Permittee's cost. vi. Users of Shared Mobility Devices must be provided with a mechanism to notify the Permittee that there is a safety or maintenance issue with the device. X