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. workers' compensation policy to be obtained by the parties hereunder shall contain a waiver of all rights of subrogation against the other party. Owner and Manager shall require that all users of the Facility, including without limitation licensees, ushers, security personnel and concessionaires, provide to the Owner and to Manager certificates of insurance evidencing insurance appropriate for the types of activities such user is engaged in. If Manager subcontracts any of its obligations under this Agreement, Manager shall either: (a) cover all subcontractors under its policies of insurance, or (b) require each subcontractor not so covered to secure insurance that will protect against applicable hazards or risks of loss as and in the minimum amounts designated herein, and name Manager and the Owner as additional insureds. ARTICLE 14 OPERATIONS STANDARDS Section 14.1 General. The Manager will use its best efforts to maintain a high standard of cleanliness, quality, and professionalism at the Facility. Section 14.2 Concessions. All concessions operated by the Manager, or by others under the Manager's license, shall be consistently operated in a neat, healthy, orderly, and courteous manner, and with a high standard of quality. All food concessions shall meet all applicable health regulations and shall provide a menu range commensurate with the events served. All alcohol sales and operations shall be in strict compliance with applicable regulation of the Virginia Alcoholic Beverage Control Department ("ABC") and the Manager shall cooperate fully with all reasonable requests of ABC representatives to this end. All merchandise concessions shall sell only such merchandise as is consistent with community standards of decency. . Section 14.3 Ticket Sales and Rentals. The Manager shall engage in courteous, honest, and fair dealing with all patrons and users ofthe Facility with regard to Ticket Sales and Rentals. Section 14.4 Sound Control. The Manager shall control amplified sound from performances or events at the Facility so as to comply with Portsmouth City Ordinance Section 24- 255, and any other applicable legal requirements. Section 14.5 Crowd Control. The Manager shall use efforts consistent with prevailing industry standards for operators of fist class facilities similar to the Facility to maintain security to control all crowds and users ofthe Facility in order to guard against any disruptive, destructive, disorderly, or illegal conduct, or any other conduct which reflects adversely on the reputation of the Facility or the Owner. Notwithstanding the foregoing, Manager shall have no obligation with respect to the control or conduct of crowds or patrons outside the Facility. Section 14.6 Diversity of Programming. The Manager will, to the extent reasonably feasible given industry and market conditions, provide a diverse mix of programming appealing to as many segments of the regional entertainment market as possible. . 13