Laserfiche WebLink
Division 4. Maintenance° <br /> <br />Section 5A-35. Maintenance and complaints. <br /> <br /> (a) The franchisee shall put, keep, and maintain all <br />parts of the system in good condition throughout the entire period <br />of the franchise. <br /> <br /> (b)~ The franchisee shall render efficient service, <br />make repairs promptly, and interrupt service only for good <br />cause and for the shortest time possible. Such' interruptions, <br />insofar as possible, shall be preceded by notice and shall oc- <br />cur during period of minimum use of the system. <br /> <br /> (c) The franchisee shall maintain an office in the <br />city, which shall be open during all usual business hours, <br />have a publicly listed telephone, and be so operated that com- <br />plaints and request for repairs or adjustments may be received <br />on a 24 hour basis. <br /> <br /> (d) The franchisee shall maintain a repair and trouble- <br />shooting force capable of responding to subscriber complaints or <br />requests for service within 24 hours after receipt of the com- <br />plaint or request. No charge shall be made to the subscriber <br />for this service° <br /> <br /> (e) The franchisee shall ensure that all subscribers, <br />progra~u~ers, and members of the general public have recourse to a <br />satisfactory hearing of any complaints, where there is evidence <br />that the franchisee has not settled the complaint to the satis- <br />faction of the person initiating the complaint. The franchisee <br />shall present to the city, no later than six (6) months after the <br />effective date of the franchise., a set of rules, regulations, and <br />procedures concerning the handling and settling of complaints. <br /> <br />Section 5A-36. Receiver sales and service prohibited. <br /> <br /> The franchisee shall not engage in the business of sell- <br />ing, servicingf installing, or leasing television or radio receivers <br />unless specific permission is granted therefor by the council. <br /> <br />Article VIII. Performance Standards <br /> <br />Section 5A-37. Signal quality. <br /> <br />services <br />existing <br /> <br /> The franchisee shall furnish to its subscribers for all <br />the best possible signals available under tlne circumstances <br />at the time to the satisfaction of the department, and <br /> <br />-16- <br /> <br /> <br />