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2025 Ordinances
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Last modified
12/10/2025 10:42:58 AM
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1/2/2025 4:38:28 PM
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(4) hour time blocks, if agreeable to the Subscriber. These hour restrictions do not apply to <br />weekends. <br />E. The Franchisee may not cancel an appointment with a Subscriber after close of <br />business on the business day preceding the appointment. If Franchisee's representative is <br />running late for an appointment with a Subscriber and will not be able to keep the appointment <br />as scheduled, under Normal Operating Conditions the Subscriber will be contacted and the <br />appointment rescheduled as necessary. <br />F. Franchisee service representatives will have the ability to issue service credits, at <br />Franchisee's sole discretion, to address customer complaints related to missed appointments. <br />G. The Franchisee shall use due care in the process of installation and shall <br />substantially restore the Subscriber's property to its prior condition. Such restoration shall be <br />undertaken and completed as soon as reasonably possible after the damage is incurred. <br />SECTION 4. SERVICE INTERRUPTIONS AND OUTAGES <br />A. The Franchisee shall exercise commercially reasonable efforts to limit any <br />Significant Outage for the purpose of maintaining, repairing, or constructing the Cable System. <br />Except in an emergency or other situation necessitating a more expedited or alternative <br />notification procedure, the Franchisee may schedule a Significant Outage for a period of more <br />than four (4) hours during any twenty-four (24) hour period only after the LFA and each affected <br />Subscriber in the Service Area have been given fifteen (15) days prior notice of the proposed <br />Significant Outage. Notwithstanding the forgoing, Franchisee may perform modifications, <br />repairs and upgrades to the System between 12.01 a.m. and 6 a.m. which may interrupt service, <br />and this Section's notice obligations respecting such possible interruptions will be satisfied by <br />notice provided to Subscribers upon installation and in the annual subscriber notice. <br />B. Franchisee representatives who are capable of responding to Service Interruptions <br />must be available to Respond twenty-four (24) hours a day, seven (7) days a week. <br />C. Under Normal Operating Conditions, the Franchisee must Respond to a call from <br />a Subscriber regarding a Service Interruption or other service problems within the following time <br />frames: <br />(1) Within twenty-four (24) hours, including weekends, of receiving <br />subscriber calls respecting Service Interruptions in the Service Area. <br />(2) The Franchisee must begin actions to correct all other Cable Service <br />problems the next business day after notification by the Subscriber or the LFA of a Cable Service <br />problem. <br />D. Under Normal Operating Conditions, the Franchisee shall complete Service Calls <br />within seventy-two (72) hours of the time Franchisee commences to Respond to the Service <br />Interruption, not including weekends and situations where the Subscriber is not reasonably <br />
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